What’s the Deal with Air Canada?
Fonolo
APRIL 17, 2019
In 2007, it was the first in North America to introduce mobile check-in with electronic boarding passes. But despite all this appetite for automation, IATA finds that most people still want to talk to a real person when things go wrong. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year.
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