Education Services Group

FEBRUARY 26, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. As with any adoption metric, there’s no hard-and-fast answer for how often customers should be logging in. How Many Features is the Customer Using?

Benchmark 40

Benchmark CRM Metrics Personalization 40

Education Services Group

FEBRUARY 25, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. As with any adoption metric, there’s no hard-and-fast answer for how often customers should be logging in. How Many Features Is The Customer Using?

Benchmark 40

Benchmark CRM Metrics Personalization 40

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98