2007 APIs Benchmark Service level 
Xaqt
JUNE 22, 2020
Most cloud based Contact Center providers provide documented APIs to access your data, while with many legacy contact center vendors, it's still a challenge to get your data out of their reporting tools or platforms. It often requires additional licensing, or developing a custom application against their APIs to extract the data.
Comm100
NOVEMBER 13, 2022
Compared to more lengthy phone waits, Comm100’s benchmark score for live chat wait times in 2021 was just 36 seconds. If email customer service best practices aren’t followed, that can mean a lot of back and forth with customers, potentially wasting their time and the organization’s. . Founded: 2007.
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