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Helping AI Help Agents: A Better Way to Use AI Applications in the Contact Center

Upstream Works

After five years of providing what amounted to call center plumbing, we had really zeroed in on what call centers did and realized that the heart of a call center was and always will be the people that operate the phones. ” Then, an application called UpStart was born.

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The Top 11 Zendesk Alternatives

Netomi

An all-in-one support platform, Help Scout is designed to help growing companies “turn customers into brand ambassadors.” A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities. Best for growing businesses.

CRM 52