The Need for Customer Experience is Based on Science Not Myth
Natalie Petouhof
JULY 26, 2016
And what’s critical is determining where a brand’ web / mobile sites compare to customer expectations as well as benchmarking against CoIT applications or competitors or even non-competitors who have a great customer experience. Since 2006, what has changed slightly is the average online shopper expects pages to load in four seconds or less.
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