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Customer effort Journey mapping Customer Support Surveys Wait times Benchmark Customer Care Interactive Voice Response Call Center Sales More Related Topics >
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This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Multichannel” and “omnichannel” have been buzzwords for years now. The main way Amazon has done – and continues to do – this is through its Prime membership service.

Customer Service 40
Customer Service Chatbots Customer centricity Customer Care 40
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Why Customer Delight Is the Wrong Strategy

Comm100

FEBRUARY 13, 2018

In 2005, Bain & Company surveyed 362 firms. What Does this Mean for Multichannel Efforts? One of the most significant ways that companies can remove obstacles and provide smooth experiences is through providing service to customers on the channel of their choice. Are You as Delightful as You Think?

Multichannel 41
Multichannel Benchmark Journey mapping Call Center 41
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