2005 Multichannel Sales Surveys 
Comm100
AUGUST 23, 2018
Multichannel” and “omnichannel” have been buzzwords for years now. In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers.
Comm100
FEBRUARY 13, 2018
In 2005, Bain & Company surveyed 362 firms. What Does this Mean for Multichannel Efforts? But to build a truly effective multichannel strategy, efforts should be spent on evaluating customer journeys and determining what steps can be taken to create a better experience across all of these channels. Download Now.
Expert insights. Personalized for you.
40 
Let's personalize your content