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Self service Customer effort Journey mapping Customer Support Wait times Benchmark Customer Care Interactive Voice Response Call Center Sales More Related Topics >
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This is What Exceptional Customer Service Looks Like In 2018

Comm100

AUGUST 23, 2018

Multichannel” and “omnichannel” have been buzzwords for years now. Amazon Prime began to pick up members as early as 2005 with the attractive offer of free two-day shipping on eligible purchases within the United States. Organic Mobile Experiences Blur Channel Lines. Now, these developments are seeping into other lines of business.

Customer Service 40
Customer Service Chatbots Customer centricity Customer Care 40
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Why Customer Delight Is the Wrong Strategy

Comm100

FEBRUARY 13, 2018

In 2005, Bain & Company surveyed 362 firms. What Does this Mean for Multichannel Efforts? But to build a truly effective multichannel strategy, efforts should be spent on evaluating customer journeys and determining what steps can be taken to create a better experience across all of these channels.

Multichannel 41
Multichannel Benchmark Journey mapping Call Center 41
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