25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Bill Dettering. Markus Linder.
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