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The Future of Workforce Management for Contact Centers, with Daryl Gonos

NobelBiz

After starting out in consulting as the co-founder and CEO of Workforce Management Group, Daryl and his partners started CommunityWFM in 2005, a modern workforce management solution, specifically tailored to multichannel call centers.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

In 2005, built a group of companies. We had a consulting division, training division, call center auditing division, a media division and research. 2010, I sold out my interest in that consulting business, and I’ve been independent ever since. It’s grown by about 25 to 30% since then. Okay, lovely question.