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call center solutions Business Process Outsourcing Big data call center software Contact center software Morale APIs Benchmark Scripts Customer retention More Related Topics >
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Contact centre trends in 2023: CX, EX and AI

Connect

NOVEMBER 2, 2022

In recent history, the contact centre industry has seen tremendous technological innovation and advances. The terms CX and contact centre are harmonious. According to CustomerThink, the CX movement got its start around 2000 and was popularised roughly 5 years later, in 2005. By Karl Reed, VP of Solutions at Connect.

Morale 40
Morale Cloud contact Benchmark Big data 40
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How to Choose a Call Center Provider?

NobelBiz

APRIL 18, 2021

Customer Retention Management software (CRM): We can hardly imagine how a call center would stay relevant without a powerful CRM to store and manage all the client information that the agents are processing day in day out. CRM solutions help businesses to promote brand awareness, increase sales and improve customer relations.

Call Center 52
Call Center call center software Contact Center APIs 52
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