Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy
SharpenCX
JUNE 16, 2020
Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Workforce management includes: Forecasting contact volumes Scheduling your staff around high and low volume contacts Managing the day-to-day flux or absenteeism of your staffing Creating a business continuity plan.
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