25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Most centers do front-end training and that’s pretty much it. They don’t do anything else except maybe monitor a few calls and give some feedback. When it comes to contact centers, a huge amount of money is lost when someone has an undeveloped skill. Feedback loops are imperative to success.
Let's personalize your content