Contact centre trends in 2023: CX, EX and AI
Connect
NOVEMBER 2, 2022
In recent history, the contact centre industry has seen tremendous technological innovation and advances. The terms CX and contact centre are harmonious. According to CustomerThink, the CX movement got its start around 2000 and was popularised roughly 5 years later, in 2005. By Karl Reed, VP of Solutions at Connect.
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