2005 Benchmark Metrics Morale 
Nicereply
DECEMBER 22, 2020
in 2005 to a high of 77.0 In between 2005 and 2017, CSI fluctuated between these two points. Benchmark metrics. Customers also might take their frustration out on your staff, which lowers team morale. Customer satisfaction fluctuates year-on-year, which may affect how they perceive your brand.
ProProfs Blog
DECEMBER 23, 2019
Customer experience metrics have penetrated most organizations. It also benchmarks the customer experience against your brand promise. The result was phenomenal as Target celebrated its best year in terms of revenue generation since 2005. A little recognition of their good work can certainly do a lot of morale-boosting.
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