Kayako

OCTOBER 29, 2015

It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!). The birth of mainstream outsourcing: 2000 – 2010.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Jeff Greenfield is the co-founder and chief operating officer of C3 Metrics.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

APRIL 18, 2021

Payment processing apps: This piece of software is crucial for industries such as debt collections, fundraising, sales, banking, and many more. NobelBiz: Powering Call Centers since 2005 This having been said, we would like to bring to your attention our two most advanced call center solutions (telecom & software). NobelBiz Inc.

Call Center 52

Call Center call center software Contact Center APIs 52