2005 Average Handle Time Best practices Coaching 
DMG Consulting
SEPTEMBER 6, 2023
Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose.
Callminer
AUGUST 1, 2017
Reduce Turnover – Keeping a stable team will help you to reduce training costs and time. Do your best to: Monitor and generate engagement; check in often. Make onboarding & ongoing coaching as stellar as possible. Average handling times (AHT) increase. Encourage honest and open communication.
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