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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. James Pollard. theadvisorcoach.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.