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This is What Exceptional Customer Service Looks Like In 2018

Comm100

The ecommerce giant is famous for the “ Amazon Effect ,” which describes the immense role that the company’s industry-leading customer service has played in shaping customer expectations over the years. The main way Amazon has done – and continues to do – this is through its Prime membership service. Source: Alaska Air.

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Why Customer Experience Is Now Job No. 1 for CEOs

inmoment

From ‘Full-service, Analog’ to ‘Self-service, Digital’ Experiences. To distinguish themselves in this environment, the best companies are on a quest to put intuitive, self-service, digital experiences at the center of their customer interactions. Let’s turn to the next topic: business model transformation.