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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. James Pollard.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” ” 2. Coveo.