25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. It would send my customers to the correct agent every time, improving the wait time and efficiency of the contact center.
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