100+ Customer Experience Stats to Prepare for 2023
CCNG
OCTOBER 19, 2022
Bain, 2005) 87% of marketers say they are delivering engaging customer experiences. Gartner, 2021) 8 in 10 consumers report that businesses are meeting or exceeding their expectations for service, compared to 67 percent in 2014. Forbes Insights, 2020) Two-thirds of customers could not recall when a brand exceeded expectations.
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