Customer Experience Professionals: Why We Do What We Do
ijgolding
NOVEMBER 17, 2016
More specifically though, about 18 months ago I implemented a VoC survey for an IT Helpdesk that ended up saving all their jobs. I will also always never ever forget being the first person in the world to become authorised to train people to become a CCXP – the first and only time I will be the first person in the world to something!!
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