Babelforce

AUGUST 12, 2021

Conversational AI is a buzzword in the customer service and contact center industry. The tech promises to transform the way contact centers work. But how many contact centers are able to make full use of it? . What about the contact center? Or so the story goes. .

Interactive Voice Response 52

Interactive Voice Response Chatbots Contact Center Self service 52

LiveChat

JANUARY 20, 2017

For comparison, the Internet went global in the early 90s and before the 20th century ended, high-tech companies like Microsoft and Oracle became major players within the industry, providing contact centers with everything from CRM software to cloud-based solutions. It’s the era of omnichannel customer service.

Customer Service 62

Customer Service Customer Experience Chatbots Self service 62

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. The QuandaGo service offerings include: Omnichannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center.

APIs 52

APIs Cloud contact Contact Center voip 52