2004 Chief Customer Officer Consulting Surveys 
Horizon CX
DECEMBER 31, 2018
This is good news for those of us among the CX consulting community and especially the CX provider community. While email surveys are without question the most convenient method to collect VoC, there can be significant sample bias and non-response issues.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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