2004 Benchmark Healthcare Self service 
Fonolo
FEBRUARY 9, 2023
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Another approach to take is to look at the standards guides published by COPC which some in the industry use as benchmarks.
Fonolo
JUNE 9, 2014
Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Another approach to take is to look at the standards guides published by COPC which some in the industry use as benchmarks. They have separate guides for internal operations, outsourced operations, healthcare and vendor management.
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