2004 Benchmark Healthcare outsourcing 
Fonolo
FEBRUARY 9, 2023
For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. And for many call center managers, maintaining these service levels is a top priority.
Fonolo
JUNE 9, 2014
For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. And for many call center managers, maintaining these service levels is a top priority.
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