Putting Humanity in Contact Centers
Customer Relationship Metrics
JULY 26, 2017
Pierce, O’Driscoll, Coghlan, 2004). A large part of that challenge comes from the need to hide your real emotions and continue to ‘grin and bear it,’ even when receiving negative or critical feedback. And you can’t script Empathy and have it felt as genuine. Managing Emotions. That is more humane.
211 
Let's personalize your content