Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?
CSM Magazine
APRIL 5, 2018
Priya Iyer, Chairman & CEO at Vee24 looks at the the growing trend of AI in the contact centre and how it will affect the customer experience. 2-way video chat allows your agent to see your customer, with their permission. Tech magnates like Elon Musk and Bill Gates have cautioned the threat of super intelligence and AI.
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