2004 Answering services industry standards Technology 
Fonolo
FEBRUARY 9, 2023
Where Did the 80/20 Service Level Rule Come From? The longevity of service level is astonishing if you consider the enormous changes that have occurred in customer service technology over the last few decades. You might be thinking that this standard is based on careful analysis.
Fonolo
JUNE 9, 2014
Where Did the 80/20 Service Level Rule Come From? The longevity of service level is astonishing when one considers the enormous changes that have occurred in customer service technology over the last few decades. It was arbitrarily chosen in the early days of call center technology.
Expert insights. Personalized for you.
142 
Let's personalize your content