Contact Centers Can Thrive in the Worker Shortage
SmartAction
DECEMBER 15, 2021
The decline continued but stabilized around 2004 until the Great Recession of 2008 hit, which severely affected the labor participation rate. By starting your conversations with AI , live agents can do what they’re meant to do — handle the interactions that require a human touch. It dropped to 63% until it normalized around 2013.
78 
Let's personalize your content