Putting Humanity in Contact Centers
Customer Relationship Metrics
JULY 26, 2017
Ownership over Accountability. When your focus is on how to hold people accountable, it takes your focus off an important question: “Why do we need to hold people accountable in the first place?”. and What Does: The New Science of Leading, Energizing, and Engaging. Pierce, O’Driscoll, Coghlan, 2004). Why is that?
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