2004 Abandon Call Healthcare Wait times 
Fonolo
FEBRUARY 9, 2023
#slas #contactcenters Click To Tweet Some analysts say that 80/20 principle was “hard-wired” into the original call center platforms made by Rockwell in the 1970s. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. But you really don’t know anything about how those calls went.
Fonolo
JUNE 9, 2014
One analyst told me that 80/20 principle was “hard-wired” into the original call center platforms made by Rockwell in the 1970s. Rockwell, which got out of the call center business in 2004, was one of the pioneers of the technology. Handpicked related content: How to Effectively Set Goals with Your Call Center Team.
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