Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3
Taylor Reach Group
JUNE 20, 2017
Wait-Time on the Phone vs. Chat. Why Customers Prefer Live Chat. Wait-Time on the Phone Vs. Chat. Turaj: Customer Effort is a key factor in delivering a satisfying customer experience. If you customers can’t get through to you or have long wait-times, they won’t be happy.
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