Ann Michaels and Associates

JUNE 15, 2020

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. Having dealt with the call or query, make sure your advisors finish each call on a positive – remember that’s the impression that your customer will leave with. 3) Review Your Scripts.

Customer Experience 59

Customer Experience Scripts Morale Feedback 59

Provide Support

JULY 25, 2016

Ditch the Script: How to Personalize Real-Time Customer Service. Today we are pleased to share a guest posting by Stephan Delbos , a social customer service expert from Brand Embassy. The first two concern agent behavior, while three and four focus on technology and social customer service software.(.). Read more.

Scripts 47

Scripts Personalization Customer Service Contact Center 47

Ann Michaels and Associates

MARCH 30, 2019

Quality Assurance in the contact center is being used to improve NPS (Net Promoter Score) and overall customer experience. Having dealt with the call or query, make sure your advisors finish each call on a positive – remember that’s the impression that your customer will leave with. 3) Review Your Scripts.

Customer Experience 56

Customer Experience Scripts Morale Feedback 56

NobelBiz

NOVEMBER 24, 2020

The Net Promoter Score or NPS is one of the most widely used key performance indicators by call centers to measure customer loyalty and satisfaction. In this article, we will show you how to calculate, interpret, and use the NPS as a customer loyalty lever.

Customer Service 52

Customer Service Call Center Surveys Scripts 52