Taylor Reach Group

DECEMBER 5, 2017

TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada. Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc. About Taylor Reach Group.

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Interactive Voice Response Consulting Consulting Contact Center 48

Taylor Reach Group

JUNE 20, 2017

Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. Live Chat in Sensitive Information Industries – Healthcare and Finance. Paul: In terms of comparing chat to voice and the IVR, it has a long way to go. Garry Schultz – Senior Consultant - Ottawa.

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Contact Center Consulting Consulting Healthcare 62

DMG Consulting

APRIL 16, 2019

Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. who interact with them. million in 2003 to approximately $1.7 Its theme was (and still is) simple—to use the real-time capabilities of contact centers to assist people (customers, prospects, partners, the public, etc.)

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Contact Center Interactive Voice Response Analytics Self service 48