2003 Call Center contact center workforce Quality management 
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. million in 2003 to approximately $1.7 Over the past 15 years, total WFO revenue has gone from $803.4 billion for the first half of 2018. But market growth is just a part of the story.
Zoom International
NOVEMBER 7, 2018
Created at Bain & Company almost 15 years ago and popularized in a 2003 Harvard Business Review article , Net Promoter® has been adopted by two-thirds of Fortune 100 companies. The Net Promoter® program offers a simple and scientifically proven methodology to measure true customer sentiment that drives company revenue and growth.
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