The Power the Ultimate Question
Horizon CX
DECEMBER 27, 2019
It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond. 85% of respondents have targeted B2B clients for their Surveys (54% B2B only; 31% both B2B and B2C). 15% targeted solely B2C clients. 15% targeted solely B2C clients. Summary of Key Learnings.
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