2003 Agent burnout Analytics Self service 
Robert Davis
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. The rise in digital channels over the past decade has had a profound effect on service and sales operations. Outbound telemarketing is not for everyone.
Robert C. Davis and Associates
APRIL 5, 2018
In 2003, the FTC established the National Do Not Call (DNC) Registry to give consumers a choice about whether they wanted to receive unsolicited sales calls from telemarketers. The rise in digital channels over the past decade has had a profound effect on service and sales operations. Outbound telemarketing is not for everyone.
Expert insights. Personalized for you.
48 
Let's personalize your content