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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

” The first thing I did, this is 2002 or 2003, remember, I went to Yahoo, not Google, but Yahoo and looked up, “What is CRM?” It can be done using gamification. Within a couple of days, I got a callback and they were asking if I’d be interested in interviewing for their CRM team. And I said, “Of course.