What Do The Pioneers of Customer Experience See for the Future: And What Should You Do About It?
Beyond Philosophy
NOVEMBER 19, 2020
Lewis Carbone is a Customer Experience expert and speaker, and founder of Experience Engineering. If you haven’t already, I suggest you read his book, Clued In: How to Keep Customers Coming Back Again and Again. These clues affect our emotions, shape our attitudes, and guide our actions.
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