2002 Accountability Chatbots Contact Center 
SmartAction
MARCH 7, 2023
These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take.
SmartAction
APRIL 4, 2023
By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.
Expert insights. Personalized for you.
85 
Let's personalize your content