Remove 2001 Remove Customer Care Remove Customer retention Remove First call resolution
article thumbnail

Contact Center AI – What’s out there?

Comm100

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Apart from behavioral trends as discussed above, AI can also predict new market trends using the same tools that capture customer interactions.