Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold.

Contact Center 49

Contact Center Chatbots Call Center Self service 49

CSM Magazine

JUNE 30, 2021

AI chatbot handles peaks and supports business growth. Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. We quickly decided that using a chatbot, underpinned by AI, was the way forward.”.

Chatbots 105

Chatbots Self service Accountability Interactive Voice Response 105

TechSee

DECEMBER 5, 2017

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. Customers appreciate: Faster, personalized customer support.

Contact Center 116

Contact Center Technology Self service Call Center 116