Contact Center AI – What’s out there?
Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Second, call center agents get access to a sea of information and can sort out complicated issues that cannot be solved by self-service functionality.
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