The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers
Xaqt
JUNE 1, 2020
We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. However, unless a company was at scale, it was still cost prohibitive to open and manage an offshore call center. The offshore business process outsourcing industry is likely to be the hardest hit.
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