Vicki Brackett

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4 Ways to Engage Your Employees – Hit Your Goals Faster and Retain Your People

Vicki Brackett

TweetIf your employees aren’t engaged in your business, it can affect your customer experience, customer loyalty and cause employee attrition. This can ultimately affecting your bottom line. Here are some Continue reading. The post 4 Ways to Engage Your Employees – Hit Your Goals Faster and Retain Your People appeared first on Vicki Brackett. Uncategorized employee engagement employee retention leadership development top performing teams

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Adding a Virtual Contact Center Component to your Customer Service & Sales Strategy. Does it make Sense?

Vicki Brackett

TweetWhen I’m out in the marketplace, I hear companies either applauding the virtual/work from home contact center concept or shying away from it – some even tripping over themselves as Continue reading. The post Adding a Virtual Contact Center Component to your Customer Service & Sales Strategy. Does it make Sense? appeared first on Vicki Brackett

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Leadership Solutions for Managing Remote Employee Environments

Vicki Brackett

TweetThere is a loneliness that affects people working in a virtual / remote environment. This remote employee “Virtual Shock” happens even if the employee loves the benefits of working remotely! It takes them Continue reading. The post Leadership Solutions for Managing Remote Employee Environments appeared first on Vicki Brackett

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3 Biggest Misconceptions of Work At Home Contact Centers

Vicki Brackett

Tweet In an exasperated tone, a VP said to me “How hard can this be?” We were talking about the front line Team Leader team of her contact center organization. Continue reading. The post 3 Biggest Misconceptions of Work At Home Contact Centers appeared first on Vicki Brackett. Uncategorized contact center training contact centers contract center leadership development remote/at home contact centers virtual contact centers

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Is Your L&D Organization Future-Proof?

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

If the recent past has taught us anything, it's that L&D organizations need to be nimble, quick, and able to react to both foreseen and unforeseen threats in order to be successful. That means looking to the convergence of technology, learning, and business needs so you can make intelligent, informed decisions regarding both your future and the future of your organization.

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3 Telltale Signs your Remote Employee has “Virtual Shock”

Vicki Brackett

Tweet “He did so well at first and now his stats are going downhill. I’m not sure what’s wrong.” ” This is a common statement heard in the virtual/at home contact center Continue reading. The post 3 Telltale Signs your Remote Employee has “Virtual Shock” appeared first on Vicki Brackett