Remove uk resources case-studies sky
article thumbnail

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Today’s customer service expectations are sky-high, and companies need to do more. Another study found that 38% of consumers rated a single interaction resolution as the most important part of good digital customer service. . How to improve customer service. How to improve customer service skills. Customer service best practices.

article thumbnail

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

The reasons for all incoming phone calls aren’t equal, so you should study them pretty well prior to getting starting with other calculations. As Jessica Lalic outlined on the Telux HD VoIP Blog , the average cost of missing a customer call in the UK is £1,230! In most cases, the higher the success rate is, the better.