Technical Support Technology Virtual Agent virtual call center 
aircall
OCTOBER 7, 2016
Screens and logs calls, forwards them to a qualified handler if need be. Technical support agent/representative. Answers technical questions on the use of a product or service. Can be specialised, or also cover the duties of the previous post (in the case of a smaller center, for instance).
Global Response
MAY 1, 2023
Inbound call centers manage incoming customer communications, either by phone or multiple channels. With omnichannel, every agent always knows the customer’s history, preferences and relevant data as soon as they pick up the phone (or answer the chat).
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