This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Schedule adherence Remove voip Remove Workshop Related Topics
call center workforce Time management First call resolution Wait times Employee engagement Interactive Voice Response Chatbots Metrics Surveys Feedback More Related Topics >
article thumbnail

Call center optimization: 5 methods to improve call center performance

Dialer 360

SEPTEMBER 14, 2022

Schedule Adherence. The agent’s adherence to their timetable is indicated by this metric. Workshops & Training. Groom your agent’s mindset and motivate them by organizing frequent training sessions and workshops. You can assess the agent’s capacity for effective time management.

Call Center 26
Call Center Interactive Voice Response Schedule adherence First call resolution 26
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024